Ways to Build Trust Online & Why it Matters?
eCommerce is growing exponentially every day, and trust plays a significant role in online purchasing decisions. Building trust (online or offline) is a gradual process. It has to be nurtured over a period of time. Trust is the foremost reason why branding is so important in organisations. Brand recognition translates into trust, which converts into sales. Here are some basic approaches to build customer trust online: Build a relationship through valuable content. Content is a powerful tool to connect with consumers, be it image, text or video. Quality and valuable content, especially the stories, have the potential to introduce your brand to customers effectively. Content show the personality behind your brand and help people feel like they know you and trust you. It can develop a distinct brand voice. Provide trustworthy payment solutions. The payment gateway should establish trust in clients as they make their purchases. It should also protect against fraud and other se...